A helping hand when you need it
We offer products, services and additional support for people in difficult or vulnerable circumstances.
Our Priority Services Register is a free support service for people who may be vulnerable – perhaps because of their age, health or disability, or if they’re going through a difficult time in their lives.
See our ways we can help booklet (pdf) for more information.
By registering, you can receive services such as free gas safety checks. We will also share your data with your network operator, who will get in touch if your electricity supply is going to be interrupted. They’ll help you figure out what to do to stay safe.
You may be eligible for free gas appliance checks if you are a pensioner, disabled, chronically sick or under 18; or if you live with a child under five.
If you’re looking to help a loved one manage their British Gas account, here’s how you can support them:
Ask them to nominate you
If you look after a relative or loved one, they can nominate you to speak to us on their behalf.
Get a power of attorney from the government
If you need to make decisions for a loved one, you’ll need to get a power of attorney from the government. Click here to apply for one on the government’s website.
Support for unpaid carers
We work closely with Carers UK to make sure carers like you are recognised, supported and valued. If you need a helping hand, click here
Keeping your home warm in winter can be pricey. You may be eligible for a one-off discount of £140.Find out more about our warm home discount
If you need help paying, you may be eligible for a grant from the British Gas Energy Trust.Find out more about eligibility for a grant
We can help you figure out ways to cut down on your energy use (and lower your bills too).Check out our energy saving tips