Extra help for people that need it

Support for people in difficult circumstances

The Priority Services Register

Our Priority Services Register is a free support service for people who may be vulnerable – perhaps because of their age, health or disability, or if they’re going through a difficult time in their lives. Registering helps people in all sorts of ways:


Get your bill in another format

If you need a bill in a different format, like large type, we can help you with that.


Know about power cuts in advance

If your gas or electricity is going to be stopped, your network operator will get in touch beforehand and advise you what to do. You’ll also get priority reconnection.


Peace of mind whenever we visit

We'll always provide you with advance notification before visiting your premises. If you’d like to verify the identity of the British Gas Evolve representative on the day, just contact us on webchat and we’ll be able to confirm who they are.


You can register if any of the following applies:

  • You are over 65
  • You have a disability or long-term illness
  • You have a mental health illness
  • You rely on medical equipment in your home
  • You have a child or children under the age of six
  • You are living independently for the first time

For more information, please check the ‘Priority Services Register’ section of our Ways we can help booklet.

You can register for the Priority Services Register by contacting us.

Gas Safety

A Gas Safe registered engineer can spot problems before they become dangerous. Get appliances and flues checked once a year and sleep easier knowing you and your loved ones are safe. Please contact us on webchat to book an engineer.


Free annual gas safety checks

You may be eligible for free gas appliance checks if you are a pensioner, disabled, chronically sick or under 18; or if you live with a child under five.


Install a carbon monoxide alarm

You can’t see, smell or taste carbon monoxide. That’s why an alarm is vital. Choose one that complies with BS EN 50291-1: 2010 and shows a CE or British Standards Institute kitemark for quality assurance.


Want to know more?

For more gas safety information, please check the “Helping you stay safe” section of our Ways we can help booklet.

Helping a loved one with their account

If you’re helping a loved one manage their British Gas Evolve account, here’s how you can support them:


Ask them to nominate you

If you look after a relative or loved one, they can nominate you to speak to us on their behalf.


Get a power of attorney

If you need to make decisions for a loved one, you’ll need to get a power of attorney from the government and share a copy of the grant with us. Apply for one on the government’s website.


Support for unpaid carers

We work closely with Carers UK to make sure carers are recognised, supported and valued. Click here for a helping hand.

Other ways we can lend a hand

Warm Home Discount

Keeping your home warm in winter can be pricey – but you could be eligible for a one-off discount of £140

Find out more about our warm home discount

Help with your bills

If you need help paying, you may be eligible for a grant from the British Gas Energy Trust.

Find out more about eligibility for a grant

Energy-saving tips

There are lots of little things you can do to cut down on your energy use (and lower your bills too).

Check out our energy saving tips

If you have any further questions please don't hesitate to get in touch

Contact us