Need extra help? We’re here for you

A helping hand when you need it

We offer products, services and additional support for people in difficult or vulnerable circumstances.

What is the Priority Services Register?

Our Priority Services Register is a free support service for people who may be vulnerable – perhaps because of their age, health or disability, or if they’re going through a difficult time in their lives.

See our ways we can help booklet (pdf) for more information.

You can register if you:

  • are over 65
  • have a disability or long-term illness
  • have a mental health illness
  • rely on medical equipment in your home
  • have a child or children under the age of five
  • are living independently for the first time

Contact us now to register:

Contact us

When you register

By registering, you can receive services such as free gas safety checks. We will also share your data with your network operator, who will get in touch if your electricity supply is going to be interrupted. They’ll help you figure out what to do to stay safe.

Free gas safety checks

You may be eligible for free gas appliance checks if you are a pensioner, disabled, chronically sick or under 18; or if you live with a child under five.

How you can support a loved one

If you’re looking to help a loved one manage their British Gas account, here’s how you can support them:

Ask them to nominate you

If you look after a relative or loved one, they can nominate you to speak to us on their behalf.

Get a power of attorney from the government

If you need to make decisions for a loved one, you’ll need to get a power of attorney from the government. Click here to apply for one on the government’s website.

Support for unpaid carers

We work closely with Carers UK to make sure carers like you are recognised, supported and valued. If you need a helping hand, click here

Other ways we can help

Warm Home Discount

Keeping your home warm in winter can be pricey. You may be eligible for a one-off discount of £140.

Find out more about our warm home discount

Help with your bills

If you need help paying, you may be eligible for a grant from the British Gas Energy Trust.

Find out more about eligibility for a grant

Energy-saving tips

We can help you figure out ways to cut down on your energy use (and lower your bills too).

Check out our energy saving tips

If you have any further questions please don't hesitate to get in touch:

Contact us