If someone in your household is of pensionable age, disabled, has a long term illness or if there are children under 5 we can offer additional support.
We also recognise that people can be vulnerable because of life changing events such as bereavement, relationship breakdown, job loss, recovery from hospital treatment or living independently for the first time.
See our ways we can help booklet (pdf) for more information.
We can help in lots of ways. If you're having trouble paying your gas or electricity bill, our ways to pay booklet might help you work out your options.
Let us know as soon as possible if you don't think you can pay your bill by logging in and contacting us on webchat.
We want to understand what the problem is, so when you phone please tell us if:
We'll look at how much you can pay towards your debt and if we can help. Once we've listened and understood how things stand we can:
Find out more about people that can help you if you're having trouble paying:
The British Gas Energy Trust is an independent charity we set up to offer advice, assistance and grants to people who are struggling to pay their bills.
Turn2us is a national charity that can help people in financial hardship gain access to welfare benefits, charitable grants and support services.