Frequently asked questions

Eligibility

Am I eligible for the offer?

The offer is available to all Centrica partners in the UK (excluding Northern Ireland) but there are some eligibility criteria:

• Not available to customers with PAYG meter or smart meters in prepayment mode
• Not available to Green Deal customers
• Not available to existing British Gas or British Gas Evolve energy customers
• Payment must be monthly direct debit

The offer is limited to one registration per fuel per user.

Am I eligible if I'm already a British Gas Evolve customer?

Unfortunately, we are not able to offer this tariff to existing British Gas Evolve customers.

Partner Employee Tariff

How does this tariff compare to others – is it the cheapest?

This pricing is normally only available with selected online partners, but we’ve made it available to Centrica partners. We’ve also created a better product than you would find online by including a Green Future upgrade at no extra cost.

Centrica's green future

Kick start Centrica’s green future

Green Future is our greenest tariff and includes:

• 100% of the electricity you use is matched with renewable sources, such as UK wind and solar – helping you reduce your home’s carbon footprint
• 100% of your CO2 footprint from your gas use will be balanced by carbon-cutting projects around the world (90%) and renewable biogas made from food and farm waste (10%)
• You’ll protect 5 trees in the UK per fuel for each year of your tariff, contributing to cleaner air and improving natural habitats

Smart Meters

Why might you temporarily lose your smart meter benefits when you switch supplier?

There are currently two types of smart meters SMETS1 (first generation) and SMETS2 (second generation). Whilst they both offer the same benefits, SMETS1 aren’t compatible with all energy suppliers. This means that currently for those meters, your smart services can’t always be maintained when you switch supplier-even between British Gas and British Gas Evolve. Across the energy industry, we’re working to resolve this so in the future you’ll be able to keep your smart services regardless of whether you have a first or second generation smart meter.

If have SMETS2 smart meter why do you need me to provide meter readings?

We’ll always ask you for an opening meter reading. You may find that initially we’ll also ask you for monthly reads, however, we’re currently making a changes that will automate this.