Frequently asked questions

Eligibility

Am I eligible for the offer?

This offer is available to all Centrica employees in the UK (excluding Northern Ireland) but there are some eligibility criteria:

• Not available to customers with PAYG meter or smart meter in prepayment mode
• Not available to Green Deal customers
• Payment must be by monthly direct debit

You don’t need to be the account holder for the tariff to qualify, but you (the employee) should be a resident at the household where the tariff(s) are registered. The offer is limited to one registration per fuel per employee.

Am I eligible if I'm already a British Gas Evolve customer?

Unfortunately, we are not able to offer this tariff to existing British Gas Evolve customers.

Employee Tariff

How does this tariff compare to others – is it the cheapest?

This pricing is normally only available with selected online partners but we’ve made it available to Centrica colleagues. We’ve also created a better product than you would find online by including a Green Future upgrade at no extra cost.

Can I sign up to this offer and claim the Benefits + discount?

Unfortunately, you can’t sign up to both these offers. If you decide our employee tariff is not right for you, or you are not eligible at this time don’t worry, you can still benefit from the Centrica Energy Allowance. Through the scheme you can receive £50 per fuel through Payroll for each year of your British Gas tariff. Simply sign-up to any British Gas tariff and register your customer number through Workday by visiting Benefits +

Centrica's green future

Kick start Centrica’s green future

Green Future is our greenest tariff and includes:

• 100% of the electricity you use is matched with renewable sources, such as UK wind and solar – helping you reduce your home’s carbon footprint
• 100% of your CO2 footprint from your gas use will be balanced by carbon-cutting projects around the world (94%) and renewable biogas made from food and farm waste (6%)
• You’ll protect 5 trees in the UK per fuel for each year of your tariff, contributing to cleaner air and improving natural habitats

Smart Meters

Why might you temporarily lose your smart meter benefits when you switch supplier?

There are currently two types of smart meters SMETS1 (first generation) and SMETS2 (second generation). Whilst they both offer the same benefits, SMETS1 aren’t compatible with all energy suppliers. This means that currently for those meters, your smart services can’t always be maintained when you switch supplier-even between British Gas and British Gas Evolve. Across the energy industry, we’re working to resolve this so in the future you’ll be able to keep your smart services regardless of whether you have a first or second generation smart meter.

If have SMETS2 smart meter why do you need me to provide meter readings?

We’ll always ask you for an opening meter reading. You may find that initially we’ll also ask you for monthly reads, however, we’re currently making a changes that will automate this.

Feedback

How do I give you feedback on my experience?

Like all our customers, you’ll receive a survey once you’re on supply. We also have a dedicated Yammer group <https://web.yammer.com/main/groups/eyJfdHlwZSI6Ikdyb3VwIiwiaWQiOiIzNzkyMTIwMjE3NiJ9/all> so you can let us know what you think of British Gas Evolve at any time.