Before you sign up for your plan, we’ll explain the key terms and conditions and we’ll give a 14 day cooling off period before we start your switch.
We’ll contact you within 5 days of agreeing the offer, and send you the link to your contract pack that includes your terms and conditions. Read all this information thoroughly.
Around 60 days before your contract is due to end, we’ll contact you with a renewal quote.
If you’d like to switch suppliers, you can do so at any time without penalty. We’ll ask you to send us an updated meter reading and pay off any bills when you switch.
If you don’t renew with us by the last day of your contract, we’ll put you onto our cheapest variable tariff. You can go back onto a Fixed Price Energy Plan at any time.