Covid-19 updates & FAQs

We're here to help you. Covid-19 continues to affect many people – but we can get through it if we all support each other. Over the next few weeks we'll be working to get back to normal as quickly - and safely - as we can.

Need help? Please take a look at the FAQs below and on our main FAQs page. We're here to help with your other queries - just contact us on webchat.

IMPORTANT: We're always here to help with emergencies. But if there's anyone in your home who's shielding, self-isolating or has Covid-19 symptoms, we can't offer non-urgent appointments – like service visits – until official guidance changes. Please help us all stay safe and cancel or reschedule any non-urgent appointments you’ve booked if anyone in your household develops symptoms in the two weeks before your appointment.

Frequently asked questions 

(Updated 5th November 2020)


Problems paying bills and vulnerability

Engineer appointments